OK waiting for the user with the issue to run that command.  I have run it but it has always worked on my machine so that's probably not useful.  What part of the the report is what you want to see?  Should I email you the entire report?

Also, while I have your attention, if I do have to start a new database is there a way to take all the settings and tickets from my current database to the new one without having to enter them by hand??  Like the tickets setup, users, all filled out tickets?  Has this export feature been requested?  If not, I guess this is my feature request.  If you'd like me to put it into a new ticket I will gladly do so.